Bkash Helpline Number


16247 or 02-55663001
(accessible from any Robi, GP, Banglalink, Teletalk, Airtel and BTCL Number)


[email protected]

Click here to fill in the form if you want us to contact you

Customer Care Center Addresses

  • Dhaka Mohakhali Customer Care Center – SKS Tower, Ground Floor, 7 VIP Road, Mohakhali, Dhaka – 1206.
  • Dhaka Banglamotor Customer Care Center – Nasir Trade Center, 1st Floor, 89, Bir Uttam C.R Datta Sarak, Dhaka-1205
  • Dhaka Jatrabari Customer Care Center – Rohama Complex, Ground Floor, 314/A/6, South Jatrabari, Dhaka-1204
  • Gazipur Customer Care Center – Baten Bhaban, 1st Floor,  494 Bashir Sarak, Joydebpur, Gazipur
  • Tangail Customer Care Center – Based Khan Tower, 1st Floor, Holding No : 0117-00, Victoria Road, Tangail
  • Mymensingh Customer Care Center – River Edge, 1st Floor, 10/a, Bisweshari Devi Road, Mymensingh
  • Chittagong Agrabad Customer Care Center – Agrabad Center, 2470/A, Chowmuhani, Ground Floor, SK Mujib Road, Chittagong-4100.
  • Chittagong Muradpur Customer Care Center –  Islam Tower, Ground Floor, 59 CDA Avenue, Muradpur, Chittagong
  • Sylhet Customer Care Center – JR Tower, 1st floor, 23 ABAS, Jail Road, Sylhet-3100.
  • Khulna Customer Care Center – Ishraq Plaza, 1st floor, Plot: 43-44, Majid Sarani, Shib Bari Moor, Khulna
  • Barisal Customer Care Center – Rahmat Manjil Complex, 1st Floor, Gorachand Das Road, Bottala, Barisal
  • Rangpur Customer Care Center – AZ Tower, 1st floor, 34-35 Station Road, Rangpur  Sadar, Rangpur
  •  Bogura Customer Care Center – PNH Tower, 201, 1st  Floor, Romena Afaz Road, Jaleshwaritala, Bogra Sadar, Bogra-5800 [100 meters north side of Jaleshwaritala Kalimandir]
  • Rajshahi Customer Care Center – 61Chand Sons Shopping Complex, 1st Floor, New Market, Boalia, Rajshahi
  • Jessore Customer Care Center – Hasan Mansion, 1st Floor, M M Ali Road, Maik Potti, Jessore.
  • Comilla Customer Care Center – Roy Complex, Ground Floor, 115/2 Nazrul Avenue, Kandirpar, Comilla
  • Faridpur Customer Care Center – A M Tower, 32/1/A, 1st Floor, Chandra Kant Road, West End Para, Gowal Chamot, Faridpur- 7800

Customer Care Center & Customer Care Service Timing

bKash Customer Care Center & Customer Care’s operational hours will be as per below schedule:

Customer serving hours
  • Customer Care Center: 10:00 AM to 7:00 PM    [7 days a week, Except Govt. Holidays]
  • Customer Care: 10:00 AM to 6:00 PM    [Except Friday and Govt. Holidays]

As per Market Place Timing Exceptional Customer Care Service Timing & Weekly Holiday:

Customer Care Name Weekly Holiday Service Timing
Dhaka Banasree Sunday 10:00 AM to 6:00 PM
Dhaka Mohammadpur Thursday 10:00 AM to 6:00 PM
Bagerhat Morrelganj Saturday 10:00 AM to 6:00 PM
Dhaka Demra Monday 10:00 AM to 6:00 PM


*You must wear a mask and maintain social distancing while entering the premises of any Customer Care Center or Customer Care.

For getting uninterrupted service, please contact us 24/7 through

Call to 16247
Email: [email protected]
Live Chat: https://www.bkash.com/help/livechat
Facebook fan page: https://www.facebook.com/bkashlimited
Fax: +88-02-9894916

Corporate Address

Shadhinata Tower, 1,
Bir Sreshtha Shaheed Jahangir Gate,
Dhaka Cantonment, Dhaka 1206

Commercial Address

SKS Tower,
7 VIP Road, Mohakhali,
Dhaka – 1206

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